Job Overview

As a Guest Experience Specialist your ultimate task is to manage all guest communications and processes to ensure our guests have exceptional, easy, fun and unforgettable experience end to end. We are seeking customer obsessed, hardworking, flexible, hands on, efficient, and passionate candidates with positive attitude and growth mindset. Your ultimate success will be high level of satisfaction of our guests.

Key Responsibilities

1. Be the go to person for our guests for their end to end journey.
2. Do the reservations and all communications with the guests.
3. Do check in - check out processes with the guests and ensure the processes are executed properly.
4. Collect and process payments for reservations and all related guest services.
5. Be responsible for taking incoming guest calls, chat, email and make necessary outbound calls as needed and be efficient and fast in managing the communications traffic.
6. Ensure guest details, official documents are filed diligently and guest database is updated as per company procedures & policies.
7. Create solutions to potential problems & issues, even sometimes beyond the call of duty.
8. Provide clarity and peace of mind to guests to make their stay easy, fun and exceptional experience.
9. Support marketing team when necessary on promotional activities.
10. Exceed management targets and KPIs.

Job Requirements - Skills and Capabilities

1. Exceptional customer focus and passion for customer satisfaction.
2. Requires ability to work a flexible schedule including nights, weekends and holidays as needed to support the needs of the business.
3. Strong follow up and fast response skills.
4. Communicate in a positive, professional, empathetic and "customer-centric" manner both thru phone, email, video calls and chat.
5. Positive attitude with growth mindset. Be open to coaching and feedback.
6. Capable to learn fast and adapt to new technologies and constantly changing work environment.
7. Hands on person with strong problem solving skills.
8. Attention to detail and excellence in execution.

Qualifications

1. University degree.
2. Previous business experience in hospitality, travel or tourism industry.
3. Fluency in written and spoken English.
4. Multilingual is preferred. Arabic, Russian, and Farsi are preferred second languages.
5. Driving license & having a car are preferred.

We are an equal opportunity employer committed to fostering diversity and inclusion in our workplace. We are committed to maintain a safe and productive work environment where diverse backgrounds and views are encouraged. We do not discriminate against race, gender, religion, color, origin, age, disability, or other classes.

If you are interested in this position, please send email to [email protected] with your CV. Please mention the reference number of the position in the title of your email.

Job Overview

As a Business Development Specialist your ultimate task is to grow our portfolio of apartments and villas by finding new homeowners, explaining them our value offerings, signing new homeowners, and giving exceptional service to homeowners. We are seeking self-motivated, detailed oriented, hardworking, sales motivated, energetic, positive attitude candidates with growth mindset. You will build key homeowner relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions. You will give exceptional service to the homeowners to keep our high satisfaction levels.

Key Responsibilities

1. Grow the property portfolio in size and diversity by building excellent relations with prospective homeowners.
2. Build, update and manage the key prospects database.
3. Close mutually successful deals with homeowners and keep high satisfaction levels.
4. Be the key relationship point of contact for the homeowners and manage homeowner contracts.
5. Proactively identify new opportunities and deliver innovative solutions.
6. Assess and monitor competition and local regulations to proactively improve value offering.
7. Exceed management targets and KPIs.

Job Requirements - Skills and Capabilities

1. Exceptional customer focus and passion for customer satisfaction.
2. Strong follow up and fast response skills.
3. Outstanding written and verbal communication skills.
4. Positive attitude with growth mindset. Be open to coaching and feedback.
5. Capable to learn fast and adapt to new technologies and constantly changing work environment.
6. Strong sales & negotiation skills.
7. Be comfortable in generating cold calls, reaching out to prospects.
8. Self-motivator and capable of working independently.
9. Hands on with go getter mindset.
10. Ability to handle difficult conversations professionally with grace.

Qualifications

1. Bachelor's or equivalent university degree.
2. Two years sales or account management experience in hospitality or real estate business.
3. Fluency in written and spoken English.
4. Multilingual is preferred. Arabic, Russian, and Farsi are preferred second languages.
5. Driving license & having a car are preferred.

We are an equal opportunity employer committed to fostering diversity and inclusion in our workplace. We are committed to maintain a safe and productive work environment where diverse backgrounds and views are encouraged. We do not discriminate against race, gender, religion, color, origin, age, disability, or other classes.

If you are interested in this position, please send email to [email protected] with your CV. Please mention the reference number of the position in the title of your email.

Job Overview

As a Digital Marketing Executive your ultimate task is to generate prospects both from the guests and from homeowners side that convert to high quality leads by using latest digital technologies, tools and marketing strategies and tactics. We are seeking ambitious, hardworking, marketing passionate candidates with positive attitude and growth mindset. Your ultimate success will be the high quality leads generated for the business thru digital channels and social media.

Key Responsibilities

1. Prospect and qualified marketing lead generation for the business.
2. Own all aspects of funnel strategy and tactics.
3. Design and implement marketing campaigns thru digital channels and social media.
4. Analyze marketing campaign results and preparing management reports on effectiveness and ROI.
5. Work with the SEO agency to improve traffic and ranking results.
6. Support content creators and when necessary create and contribute to new content creation.
7. Ensure prospects / leads generated data are well maintained and updated in CRM system.
8. Ability to find creative solutions in an efficient and rapid way.
9. Build network of external marketing support agencies & freelancers.
10. Provide sales enablement support when needed.
11. Exceed management targets and KPIs.

Job Requirements - Skills and Capabilities

1. Working experience with digital marketing & content creation tools.
2. Creative and analytical skills.
3. Email, video, social media marketing and Web analytics skills and experience.
4. SEO and SEM experience and understanding is preferred.
5. Performance marketing experience is preferred.
6. Outstanding written and verbal communication skills.
7. Positive attitude with growth mindset. Be open to coaching and feedback.
8. Capable to learn fast and adapt to new technologies and constantly changing work environment.
9. Self-motivator and capable of working independently.
10. Hands on person with strong problem solving skills.
11. Attention to detail and excellence in execution.

Qualifications

1. University degree.
2. Two years of digital marketing experience.
3. Fluency in written and spoken English.
4. Previous business experience in hospitality, travel, real estate industry marketing is preferred.
5. Experience with Adobe tools such as Photoshop, Illustrator, After Effects and Premier Pro is preferred.
6. Multilingual is preferred. Arabic or Russian are preferred second languages.

We are an equal opportunity employer committed to fostering diversity and inclusion in our workplace. We are committed to maintain a safe and productive work environment where diverse backgrounds and views are encouraged. We do not discriminate against race, gender, religion, color, origin, age, disability, or other classes.

If you are interested in this position, please send email to [email protected] with your CV. Please mention the reference number of the position in the title of your email.